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about the skinny line

Skinny Line Polices

30 Day Satisfaction Guarantee / Return Policy

We stand behind our quality controls and offer a Risk Free 100% satisfaction guarantee.

If at any time you are unsatisfied with a product you purchased from us, you may return any opened & unopened bottles within thirty (30) days of purchase for a full refund of the purchase price, not including shipping. Please follow the following steps to receive a full refund:

  1. Contact customer support at info@theskinnyline.com with the reason for return and to receive your Return Number (RMA#) and a return address.
  2. Place your RMA# inside or outside of the package along with your name and address.
  3. Ship the product back to us.
  4. Please allow 7-10 business days after receipt of returned product(s) for refund.

If you have any questions, please feel free to call customer support. We are always happy to help.

Packages must be returned within 30 days of purchase.

Terms Of Use

This site and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all servicing or repairs of any equipment you use in connection with your use of our site, and that The Skinny Line shall not be liable for any damages of any kind related to your use of this site.

Inaccuracy disclaimer


From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions. We may correct errors, inaccuracies, or omissions and change or update information at any time without notice. We apologize for any inconvenience this may cause you.

Disclaimer

None of the information contained within this website has been evaluated or approved by the Food and Drug Administration. This website and its content are not intended to diagnose, treat, cure or prevent any disease. Always consult your health care professional before taking any action based on the information presented on this website — especially if you are pregnant, nursing, taking medication, or have a medical condition.

Return Policy

*Only applies when 30 Day Guarantee is not offered

Returns and/or exchanges are accepted within 30 days of your order.  To be eligible for a full refund, your item must be unused and unopened and in the same condition that you received it.  If the product has been tampered with in any way, you will not be eligible for a refund or exchange.  Return shipping is customers responsibility.  Please email info@theskinnyline.com with return information including your name, order number, product and reason for return as well as the shipping information.

Shipping & Handling

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third-party courier. When you purchase a Product from The Skinny Line, any shipping times shown on the Site are estimates only. Actual delivery dates may vary. Monday-Friday orders placed before 12pm will ship same day, any time later than 12pm will ship next business day. Weekend orders ship on next business day, but may ship on Saturdays. Typically, shipping will take 2-5 days.

Privacy Policy

Information Collection

Personal information is information about you that is personally identifiable, like your name, address, email address, phone number, and login information (account name or number, password), and that is not otherwise publicly available. We collect personal information from you when you register for a Skinny Line account, when you access the sites, when you download and use our mobile applications, when you enter promotions or sweepstakes, and when you contact us including recordings of customer support calls with notice to the caller.

We may automatically receive and record information from you when you interact with the sites, including details of your visits, traffic data, site features and pages viewed, search queries, your IP address, software and hardware attributes, unique device identifiers, browser type, mobile network information, site crashes and other system activity and logs.

The Skinny Line does not store payment information; payment information is collected by Stripe and subject to its policies. For more information regarding Stripe’s privacy practices, please visit https://stripe.com/privacy.

Use of Information

We use personal information for the following general purposes: fulfill your requests for products and services, process your transactions, improve the sites and our services, customize the content you may see, recognize you when you return to the sites, contact you, investigate and respond to your inquiries, send you offers and promotions, protect your security and the security of the sites, combat fraud, enforce the Terms of Use (Disclaimer) and take appropriate actions for violations, and comply with applicable laws and regulations.

Confidentiality And Security Of Personal Information

We protect your personal information using technical, physical, and administrative security measures to reduce the risk of misuse or unauthorized access or disclosure of your information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs, including those that test and support our systems. While we employ security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure and we do not guarantee its security.

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