Are The Skinny Line products safe to use?
All products are natural, safe, FDA compliant ingredients and carcinogen free.
Do I need an account to order products from The Skinny Line?
You do not. You may checkout on theskinnyline.com as a guest.
How do I edit my shipping address or payment method?
Edit your shipping address or payment method by updating your customer profile via your The Skinny Line Account.
What is my account?
When purchasing from The Skinny Line, you have the option to create an account or check out as a guest. A The Skinny Line Account allows you check your order status, order history, and manage your customer profile. If you would like to register for an account, as well as receive news and promotions, click here.
What is my order arrives damaged?
If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to firstname.lastname@example.org.
How can I change or cancel my order?
Due to our fast fulfillment processing, please reach out to email@example.com to change or cancel your order. We will make every effort to help make any modifications for your order, but we cannot guarantee that your order will be cancelled or modified.
When will my card be charged?
Your credit card will be charged at the time you place your order.
What is your return policy?
*Only applies when 30 Day Guarantee is not offered
Returns and/or exchanges are accepted within 30 days of your order. To be eligible for a full refund, your item must be unused and unopened and in the same condition that you received it. If the product has been tampered with in any way, you will not be eligible for a refund or exchange. Return shipping is customers responsibility. Please email firstname.lastname@example.org with return information including your name, order number, product and reason for return as well as the shipping information.